CG Surface Design Terms of Service

We’re really looking forward to working with you on your project, please see here our Terms and Conditions for work to ensure everything runs as smoothly as possible.

1. Definition of Terms.

1.1 “Client” shall refer to the other party of the Contract

1.2 “CGSD” shall refer to CG Surface Design.

2. Project Preparation:

The Client must ensure all areas around the wrapping location are clear and safely accessible prior to CGSD’s arrival to avoid any delays or additional costs.

3. Payment Terms:

For projects exceeding £15,000, CGSD require a 40% upfront deposit, 40% at work commencement (“commencement” is defined as the date on which wrapping or preparation to wrap begins), and the remaining 20% upon completion. Deposits are non-refundable as they confirm project dates and facilitate the ordering of vinyl for Client’s bespoke job. Payment shall be made by the Client no later than 5 working days from the date of the invoice.

4. Contract Price:

The contract price is exclusive of VAT.

5. Late Payment Policy:

Late payments will incur charges in line with the Government statutory interest rate (8% plus the Bank of England base rate). Non-payment may be pursued legally.

6. Project Time-line and Rescheduling:

The Client agrees to adhere to the agreed-upon project time-line. Any changes or delays must be communicated promptly to CGSD in writing. If a date rearrangement is necessary, a notice of at least 2 weeks is required or a charge may be applicable.

7. Cancellation Policy:

If the Client wishes to cancel the project, Client must provide written notice to CGSD. Depending on the stage of the project, cancellation fees may apply.

8. Rights and Obligations:

Both parties agree to fulfil their respective obligations as outlined in the project contract.

This includes, but is not limited to, the provision of services by CGSD and the timely payment by the Client.

9. Variations:

No variations shall be effective unless agreed in writing and signed by both Parties.

10. Potential Risks and Liabilities:

While every precaution will be taken to ensure the safety and integrity of the Client’s property, CGSD cannot be held liable for any unforeseeable damages or losses that may occur during the project.

11. Intellectual Property Rights:

All designs, mock-ups, and other creative assets produced for the project remain the property of CGSD unless otherwise negotiated.

12. Confidentiality:

Both parties agree to maintain confidentiality regarding project details and related information.

13. Dispute Resolution:

In the event of a dispute, both parties agree to seek resolution through mediation before resorting to legal action.

14. Marketing:

Photos of the project may be used for marketing purposes unless specified otherwise by the Client. Contact details may also be used for future promotional offers relevant to Clients initial enquiry, unless Client specifically opts out.

15. Guarantee:

A one-year fitters guarantee is available on all wraps. However, if the wrap fails due to the structure of the surface, this is not covered.

16. Snagging Period:

The Snagging period is 7 calendar days from the date agreed by both parties as the completion of the project. Additional allowance will be made for bank holidays. A single list of snags is to be compiled by the Client and sent via email to your project manager/ co-ordinator. Additional added items are not permitted and are subject to separate quotation. All snags are to be corrected on an agreed time-frame, this is usually within 14 days. CGSD’s total liability to the Client for defects in design, material or workmanship is limited to the necessary repair, replacement or reperformance of the defect notified by the Client.

17. Force Majeure:

17.1 For the purposes of this Contract, “Force Majeure” shall mean any event or circumstance beyond the reasonable control of the affected party that prevents or delays the performance of its obligations under this Contract, and which could not have been reasonably foreseen or prevented through the exercise of due diligence. Such events or circumstances may include, but are not limited to, acts of God, natural disasters, wars, terrorist acts, civil unrest, government actions, embargoes, strikes, labor disputes, epidemics, pandemics, and other similar occurrences.

17.2 Should a Force Majeure event occur, any delivery date shall be extended by the duration of the Force Majeure event plus a reasonable time to recover from the Force Majeure event itself.

17.3 Force Majeure Expenses: Each party shall bear its own costs and expenses arising as a result of a Force Majeure event.

18. Exclusion of Consequential Damages

In no event shall either party be liable to the other party for any consequential, incidental, indirect, special, or punitive damages, including but not limited to loss of profits, loss of business opportunities, or business interruption, arising out of or related to the performance or non-performance under the Contract, regardless of the cause of action, whether in contract, tort (including negligence), strict liability, or otherwise, even if the party has been advised of the possibility of such damages in advance.

19. Limitation of Liability

19.1 The total liability of CGSD for any claims arising out of or related to the Contract, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the total amount paid by Client to CGSD under the Contract.

19.2 The limitation of liability set forth in this clause shall not apply to liability resulting from wilful misconduct, gross negligence, or fraud committed by either party. Additionally, nothing in this clause shall limit or exclude liability for personal injury or death caused by the negligence of either party.

20. Entire Agreement

The Contract, including any attachments, exhibits, or addenda hereto, constitutes the entire agreement between Client and CGSD with respect to the subject matter herein and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings, whether oral or written, between the parties.

21. Governing Law

The Contract shall in all respects be governed by and construed in accordance with the laws of England and Wales.

The above terms and conditions aim to protect the interests of both the Client and our company, ensuring a successful and satisfactory project execution. By proceeding with this architectural wrapping project, the Client acknowledges and agrees to these terms.

These terms and conditions are subject to change without notice